We collect and process personal information to provide and secure our Services, support customers, and improve product performance.

1. Categories of Data We Process

• Account data (name, email, company, role, billing profile)
• Usage data (logins, feature usage, API calls, event telemetry)
• Technical data (IP address, device/browser, cookies, user agent)
• Customer-submitted data (contacts, property search activity, campaign content, CRM records)
• Support data (tickets, chat logs, call notes, diagnostics)

2. Purposes of Processing

• Service delivery and account management
• Security, fraud prevention, abuse detection
• Billing, invoicing, collections
• Product analytics and service improvement
• Legal compliance and enforcement of terms
• Customer communications and support

3. Legal Bases (where applicable)

We process data based on contract necessity, legitimate interests, consent (when required), and legal obligations.

4. Third-Party Providers and Integrations

We use third-party subprocessors/integrations (e.g., cloud hosting, analytics, messaging, payments, AI providers, MLS/IDX vendors). Their availability and processing may vary by configuration and customer choice.

5. Data Sharing

We do not sell personal information for money.

We share data only as needed with service providers, integrations you enable, legal authorities (if required), and during corporate transactions.

6. Data Retention

We retain personal data only as long as needed for service operation, legal obligations, dispute resolution, and enforcement. Backup and security logs may persist for limited periods.

7. Security

We use commercially reasonable safeguards, but no method is 100% secure. Customers are responsible for credential security and access controls in their own environment.

8. International Transfers

Where applicable, cross-border transfers rely on contractual safeguards and other lawful transfer mechanisms.

9. User Rights

Depending on jurisdiction, users may request access, correction, deletion, portability, restriction, or objection.

Requests: support@realtycandy.com

10. Cookies/Tracking

We use essential, performance, and analytics cookies; you can manage settings where required by law.

11. Children

Services are not intended for children under 13 (or higher minimum age required by local law).

12. Updates

We may update this policy. Material updates will be communicated via website notice, email, or in-app notice.